Last Updated: September 24, 2026
We aim for complete satisfaction with Makoro. Below are our policies regarding billing cycles, cancellations, and refund requests.
Makoro is a subscription-based platform. Paid plans are billed in advance at the start of each service period (a 90-day pilot or annually). Prices exclude GST, which is added to your invoice. Payments are processed by Razorpay. Fees are non-refundable once the period has begun.
Makoro offers a free plan that allows up to 10 entries per section across all modules, with no time limit and no expiry. No charges are incurred on the free plan, so you can try Makoro fully before you pay.
Paid add-ons, such as extra Makoro Copilot usage, are non-refundable once any part of them has been used.
You may cancel your subscription at any time by writing to support@makoro.co from your account email. Upon cancellation, you will continue to have access to the Service until the end of your current billing cycle, and you will not be charged again.
While our general policy is no-refunds, we evaluate exceptional circumstances on a case-by-case basis, for example if you were charged twice or charged in error. If you believe you have a valid reason for a refund, please contact our support team within 7 days of the charge.
Approved refunds are paid to the original payment method through Razorpay, usually within 5–7 business days of approval, depending on your bank. The GST charged on the refunded amount is refunded with it, and we issue a credit note for your records.
For any billing-related inquiries or refund requests, please contact our support team. We're here to help.