Last Updated: October 4, 2026
These terms govern your use of the Makoro platform and all related services. Please read them carefully. By creating an account or using our services, you agree to them.
Makoro is provided by Origon Associates Private Limited, a company incorporated in India (CIN: U72900DL2021PTC387298) with its registered office at 410, Blk-12 S/F Sunder Vihar, Paschim Vihar, West Delhi, Delhi 110087 ("Makoro", "we", "us"). These Terms of Service ("Terms") are a binding agreement between us and the person or business that creates an account or uses Makoro ("you"). By creating an account, ticking the acceptance box, or using the Service, you agree to these Terms, our Privacy Policy, our Refund Policy and our Cookie Policy. If you accept on behalf of a business, you confirm that you are authorised to bind it, and "you" means that business. You must be at least 18 years old to use Makoro.
Makoro is a manufacturing ERP that brings production, inventory, dispatch, sales, purchasing, finance, workforce and related operations into one system. The "Service" includes our web app, mobile apps, Makoro Copilot, integrations, the public API and any related support. We improve the Service continuously and may add, change or remove features. If we remove a feature that is material to a paid plan you have already paid for, we will tell you in advance where reasonably possible.
You must give accurate information when you sign up and keep it up to date. You are responsible for:
Makoro offers a free plan with the limits shown in the app and on our pricing page, and paid plans for fixed periods (for example 3, 6 or 12 months). For paid plans:
You own all data you or your users put into Makoro, including your inventory, orders, financial records, documents and records about your staff, customers and vendors ("Customer Data"). You give us a limited licence to host, copy, process and display Customer Data only as needed to provide, secure and support the Service, and as described in our Privacy Policy. For personal data contained in Customer Data, we act on your behalf and on your instructions, as your data processor. We may use aggregated, de-identified usage statistics that do not identify you or any person to operate and improve the Service. You can export your data using the export features in the app, and we will help with a reasonable export on request.
Makoro lets you store information about other people and contact them. You are responsible for having a lawful basis to do so, including under India's Digital Personal Data Protection Act, 2023 and any other law that applies to you. In particular:
You must not, and must not let anyone else:
Makoro Copilot uses artificial intelligence, currently provided by OpenAI, to answer questions and prepare actions from your data, files and photos. AI output can be wrong or incomplete. Copilot prepares changes as proposals; nothing is saved until you confirm it, and you are responsible for checking a proposal before you confirm it and for any record you confirm. Do not rely on Copilot alone for financial, tax, legal or safety decisions. Copilot is used only after you give consent in the app, and usage is subject to the quotas and add-on terms shown in the app.
Makoro can connect with services we do not control, such as Tally, Zoho Books, payment gateways, messaging providers and biometric devices. Your use of those services is governed by their own terms. We are not responsible for their availability, accuracy or actions, and data synced between Makoro and another system can be delayed or differ between the two. You remain responsible for your books of account, your GST and other statutory filings, and for checking records before relying on them. Makoro is a software tool and does not provide accounting, tax or legal advice.
Where you use Makoro to prepare GST documents (tax invoices, delivery challans, credit and debit notes), to record or generate Invoice Reference Numbers (IRN) and e-way bills, or to produce GST and TDS reports and files for your accountant, Makoro acts only as a tool that processes the data you and your users supply. You are the taxpayer: you are responsible for the accuracy and completeness of every document, for verifying each IRN, e-way bill, return figure and export file before issuing, filing or relying on it, for the timely cancellation of an IRN or e-way bill within the windows the law allows, and for your returns and payments to the tax authorities. Generation through a GST Suvidha Provider (GSP) depends on the GSP and on the government portals (IRP, e-way bill system, GSTN); Makoro does not control them and is not responsible for their downtime, rejections or changes. Makoro keeps the request and response of every such call, every document and its audit trail for at least 72 months, and you can export all of it from Settings at any time, including when you leave. Makoro does not provide accounting, tax or legal advice; please have your chartered accountant review documents and filings. The limitation of liability below applies to all e-invoicing, e-way bill and GST features, so our total liability for them is limited to the fees you paid in the 12 months before the claim and excludes indirect and consequential losses such as penalties, interest, lost input tax credit or lost business.
If you use the Makoro API, you must keep your API keys secret, stay within published rate limits and use the API only to access your own data. We may change the API, and may suspend or revoke keys that are misused, compromised or putting the Service at risk.
We work to keep Makoro available and reliable, but we do not guarantee that it will be uninterrupted or error-free. We may carry out maintenance and will try to do so at times that minimise disruption. Unless a signed agreement says otherwise, we do not offer a service-level commitment. Support is provided by email at support@makoro.co.
The Service, including its software, design, text, graphics and logos, belongs to Makoro and its licensors and is protected by law. We give you a limited, non-exclusive, non-transferable right to use the Service under these Terms while your account is active. We keep all other rights. If you send us ideas or feedback, we may use them without any obligation to you.
Each of us will keep the other's non-public business information confidential, use it only to perform under these Terms, and protect it with at least reasonable care. This does not apply to information that is already public, independently developed, or lawfully received from someone else, or where disclosure is required by law.
You can stop using Makoro at any time, and can delete your account from Settings → Security → Delete Account. We may suspend or end your access, with notice where reasonably possible, if you breach these Terms, do not pay, create a security or legal risk, or if we are required to by law. When an account ends:
To the extent permitted by law, the Service is provided "as is" and "as available". We make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy or non-infringement. You are responsible for decisions you make using information in Makoro.
To the extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill, business or data, even if told they were possible. Our total liability for all claims arising out of or relating to the Service or these Terms is limited to the fees you paid us for the Service in the 12 months before the event giving rise to the claim, or ₹5,000 if you have paid us nothing. These limits do not apply to your obligation to pay fees or to your indemnity below, or where the law does not allow liability to be limited.
You will defend and indemnify Makoro, its directors and employees against claims, losses and costs (including reasonable legal fees) arising from Customer Data, messages you send through Makoro, your breach of these Terms, or your breach of any law or third-party right.
These Terms are governed by the laws of India. If a dispute arises, we will first try in good faith to resolve it by discussion for 30 days after either party raises it in writing. If it is not resolved, it will be finally settled by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual agreement of the parties. The seat and venue of arbitration will be New Delhi, and the proceedings will be in English. Subject to this, the courts at New Delhi have exclusive jurisdiction. Either party may seek urgent interim relief from a competent court.
We may update these Terms from time to time. For material changes, we will notify you by email or in the app at least 15 days before they take effect, unless the change is required by law sooner. If you continue to use Makoro after the change takes effect, the updated Terms apply. If you do not agree, you can stop using the Service before then.
If you have a separate signed agreement with us, such as an enterprise agreement or order form, it prevails over these Terms where the two conflict. Otherwise, these Terms, together with the policies they refer to, are the whole agreement between us about the Service.
Questions about these Terms can be sent to support@makoro.co. Complaints about the Service or about how we handle personal data can be sent to our Grievance Officer, Hemanya Mehta, at team@makoro.co, or by post to the registered office above. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
If you have any questions about these Terms of Service, please reach out to our support team: